Privacy Policy

At Easy Parking Heathrow trading as (Parking Ops Ltd) your privacy is very important to us. This policy explains how we collect, store, use, and protect your personal data when you use our Meet and Greet parking services at Heathrow Airport or interact with our website.

What Information We Collect

We may collect the following information when you make a booking or contact us:

• Full name
• Email address
• Phone number
• Vehicle registration details
• Arrival and return flight times
• Payment information (processed securely through trusted third-party providers)
• IP address and browser details (for website analytics)

How We Use Your Information

Your information is used to:

• Process your bookings and provide our Meet and Greet parking service
• Send booking confirmations and updates
• Respond to any questions or complaints
• Improve our website and customer experience
• Fulfill legal and regulatory requirements

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we rely on the following grounds:

• Performance of a contract (to fulfill your booking)
• Compliance with legal obligations
• Consent (for marketing communications, only if you opt-in)
• Legitimate interests (such as service improvements and fraud prevention)

Data Sharing

We do not sell or rent your personal data. We may share your information with:

• Our staff or chauffeurs to provide the Meet and Greet service
• Payment processors for secure payment handling
• Law enforcement or regulatory authorities if legally required

Data Retention

We keep your personal data only as long as necessary to provide our services, comply with legal obligations, or resolve disputes. Typically, booking data is retained for up to 6 years for legal and tax purposes.

Cookies

Our website uses cookies to improve your browsing experience. You can manage or disable cookies through your browser settings.

Your Rights

You have the right to:

• Access the personal data we hold about you
• Request corrections or deletions
• Object to processing
• Withdraw consent where applicable
• File a complaint with the Information Commissioner's Office (ICO)

To exercise any of these rights, please contact us at helpdesk@easyparkingheathrow.co.uk or call +44 7534 278203.

Changes to This Policy

We may update this Privacy Policy occasionally. Please check back regularly. Continued use of our services means you accept any updates.

Contact Us

If you have any questions about this policy or how we handle your data, please contact us:
Easy Parking Heathrow (Trading as Parking Ops Ltd)
3rd Floor, 86-90 Paul Street, London, England, United Kingdom, EC2A 4NE
Email: helpdesk@easyparkingheathrow.co.uk
Phone: +44 7534 278203